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Villa bookings

1. Email your request to us specifying which house and the dates required

2. You will receive a Booking Form and a copy of the "Terms and Conditions" as shown below

3. The booking form will detail how to make the initial deposit (bank transfers only)

4. On receipt of the signed Booking Form and Terms and Conditions your reservation will be held and finally confirmed on receipt of your deposit

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Luccavillas Booking Conditions

1. Payment

A 50% deposit is required at the time of booking and the balance at least 8 weeks before departure (if the booking is made in the year preceding your holiday the payment schedule is 10% on booking, 40% on January 1st and 50% at least 8 weeks before your departure). There is a 300 euros supplement for the barn at Ceppatelli. Bookings can only be confirmed upon receipt of a signed Booking Form specifying rental period, initial deposit, and signed terms and conditions. No contract with us exists until we have confirmed your booking. Payments will be made by bank transfers and clients are responsible for any bank charges incurred. It is understood that this contract satisfies transitory housing needs only and that the contract automatically expires at the end of the rental period as stated in the Booking Form.

2. Cancellation

If you cancel all or part of your booking, for whatever reason, or we cancel the booking due to non-payment, then we are entitled to the following percentage of the holiday weeks cancelled:

     8 weeks or more before your holiday     Deposit paid (or pro-rata percentage thereof for part cancellation)
     8 weeks or less before your holiday         100% (or pro-rata percentage thereof for part cancellation)

Wherever possible we will attempt to re-book your holiday and refund any monies paid less 20% administrative costs. If we are unable to re-book your holiday this clause will be rigorously applied.

3. Number of people

Unless previously agreed in writing, your party must not exceed 10 for Al Bastini, 11 for Ceppatelli (13 with the barn), 15 for Podere Crespine depending on your contract, 12 for Segale, 11 for La Camelia, 8 for La Foresta, 8 for La Fenice and 10 for Carolina.

5. Security Deposit

Apart from Al Bastini and La Camelia, a Security Deposit of 1000 euros, must be paid on arrival to the house manager, in traveller's cheques or cash. This deposit, minus any charges, will be re-paid on your departure. For Al Bastini and La Camelia the security deposit will be added to your final holiday payment and refunded within one week of your departure. Costs of damages incurred (excluding normal wear and tear), will be deducted from this deposit. You agree to pay additional charges should damages or costs exceed the amount of the security deposit. Additional expenses may be incurred as follows;
•Pool heating/house heating/air-conditioning/telephone/fax-all houses
•All electricity charges-La Foresta only

6. Cleaning and Linen

Cleaning will be carried out prior to your arrival and during your stay. House linen is provided and changed weekly. If linen has to be changed more regularly we reserve the right to make additional charges. Maid service of 15 hours per week is included in the price for  Segale, 9 hours for La Fenice and Carolina ,and 6 hours for La Foresta, and available on request for the other houses.

7. Insurance

You are strongly advised to take out an insurance travel policy for holiday cancellation, as referred to in clause 2 above;  for medical cover; and loss of personal goods (e.g. burglary, fire etc.), since you will not be covered by the villa policy.

8. Pool, House heating, and Air conditioning

Where available, pool heating, air conditioning, and house heating will be charged on the basis of heating oil/gas/electricity consumed. There is no mark up on the supply companies' tariffs. Pools will be open from the 1st. May to 30th.September and outside of this period subject to agreement and weather conditions.

9.Garden and ground maintenance

The grounds need regular maintenance. All efforts will be made to keep the disturbance to guests to a minimum.
10.Cancellation by us

If for any reason, beyond our control, we have to cancel the client's booking we will refund the amount paid to us for the property. You will be liable for any cancellation charges for travel.

11. Animals

No animals can be brought onto the properties without prior permission from the owner.

12. Complaints

Descriptions in the Summary and Property Listing are made in good faith and verified by us.  We decline responsibility for any alterations made by the owners without our knowledge. We cannot be held accountable for failure of utilities or other essential services. We will, through our local professionals, do our utmost to solve any problems. Should problems arise inform the house manager immediately. Inconveniences do not entitle you to a refund. Complaints lodged at the end of the rental period will not be taken in consideration.

13. Consumables

Basic consumables, e.g. soap, toilet paper etc., are supplied when you arrive. However your holiday is self-catering and you are responsible for supplying, but not limited to, bathroom soaps, dishwasher soap, washing machine soap, toilet paper and other consumables during your stay.

14. Liability

The property owner and luccavillas are not liable for damages. You and your party will not hold them responsible for any damages incurred during your stay on the property. This includes but is not limited to injuries, fire or water damage, and theft. Neither luccavillas nor the owner is liable for consequential damages.

15. Disputes

Any disputes arising from these conditions will be heard in the courts of Lucca and Italian law will prevail.

……………………………………… date…………………………………………………………………………………… signed

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